Skip to main content
Ai screen icons

Digital Working for Better Customer Services at Sandown Mercedes-Benz

mstore for automotive is delivering improvements to efficiency, customer service and compliance for the service team at Sandown Mercedes-Benz’s six sites across the south of England.

About the Client

With around 250 cars worked on daily, and every warranty or recall event requiring collation of paper documents in each job pack at times in the hundreds, it was time for a rethink.

11,000 warranty or recall activities managed in mstore in first five months to improve efficiency and revenue.

The Challenge

Maintaining cash flow

  • Dependence on internal post run to a central administration team

  • Delays in processing warranty claims

  • Poor access to data and documentation

The Solution

Easy access to documentation

  • mstore provides a controlled, secure

  • Relevant paperwork automatically indexed against the registration

  • Diagnostic reports automatically filed

  • Missing documents and deadlines flagged

The Results

Ensuring compliance

  • Prompt warranty submission maintains cash flow

  • Manufacturer penalties avoided for missing items

  • More time available for service quality and customer satisfaction

“The chances of losing the data or getting documents dropped at the wrong site is now eliminated. mstore is far more secure and document retention is managed automatically. mstore is a very stable and straightforward system. We’ve had no issues and the team have found it straightforward to use and picked it up very easily.”

– Charlie Charman, Group Head of After Sales at Sandown

Now it's your turn to

Make a Digital Transformation

Let’s talk about your digital journey to more efficient ways of working.

electonic document management

Document management

Going digital can start with replacing your most clunky paper-based processes, helping you become more efficient, flexible, secure and audit-ready, as well as more sustainable.

Related Articles

  • Digital icons on screen

    Improving compliance and productivity at Ancaster motor dealership

    Sales, aftersales, HR, customer service and more, the mstore for automotive platform has brought digital transformation to deliver benefits right across the business for this busy motor group.

  • Woman working at desk

    How digital technology can truly deliver on your commitment to office safety

    When it comes to office safety, adopting an efficient evacuation strategy in the event of an emergency demonstrates your genuine commitment to staff and visitors, and can even save lives.

  • man working on laptop sitting in chair

    Implement a Digital Workplace

    The benefits of a digital workplace and how to implement one.

  • Woman reading paperwork

    mstore optimises Gift Aid donations at World Wildlife Fund

    Streamlined processing of signed forms reduces costs and complexity.

  • Leeds Building Society mstore banner

    Partnership delivers impressive ROI.

    The Society has worked with the mstore team since 2004 to improve customer service, control information, reduce costs and ease compliance.

  • Gordons LLP

    Digital mail optimises fee earners' time.

    Transforming the Firm's paper-heavy processes into efficient, paperlite digital working.