
Digital Working for Better Customer Services at Sandown Mercedes-Benz
Digital helps to deliver outstanding service
mstore for automotive is delivering improvements to efficiency, customer service and compliance for the service team at Sandown Mercedes-Benz’s six sites across the south of England.
Company Background
With around 250 cars worked on daily, and every warranty or recall event requiring collation of paper documents in each job pack at times in the hundreds, it was time for a rethink.
11,000 warranty or recall activities managed in mstore in first five months to improve efficiency and revenue.

THE CHALLENGE: Maintaining cash flow
Dependence on internal post run to a central administration team
Delays in processing warranty claims
Poor access to data and documentation
THE SOLUTION: Easy access to documentation
mstore provides a controlled, secure
Relevant paperwork automatically indexed against the registration
Diagnostic reports automatically filed
Missing documents and deadlines flagged
THE RESULTS: Ensuring compliance
Prompt warranty submission maintains cash flow
Manufacturer penalties avoided for missing items
More time available for service quality and customer satisfaction
"The chances of losing the data or getting documents dropped at the wrong site is now eliminated. mstore is far more secure and document retention is managed automatically. mstore is a very stable and straightforward system. We’ve had no issues and the team have found it straightforward to use and picked it up very easily"
Charlie Charman, Group Head of After Sales at Sandown
NOW IT'S YOUR TURN TO
MAKE A DIGITAL TRANSFORMATION
Let’s talk about your digital journey to more efficient ways of working.
Related Articles
Improving efficiency, visibility and customer service in logisitics.
A fully customised, digitised proof of delivery (POD) storage and retrieval system developed in mstore.
How digital technology can truly deliver on your commitment to office safety
When it comes to office safety, adopting an efficient evacuation strategy in the event of an emergency demonstrates your genuine commitment to staff and visitors, and can even save lives.
How to manage office space in a flexible workplace environment
Businesses are looking at the ways they can manage office space in a flexible workplace environment utilising the right technology solution. One of these could be a desk booking software.
Supporting growth, customer service and sustainability.
Strategic partnership enables deeper understanding and the right solutions to improve document control.
Fresh Thinking on Digital Transformation for Flexible Working
According to Gartner, business leaders want three things: growth, digitalisation and efficiency. The challenge for IT is to provide a trusted digital ecosystem to connect everyone anywhere.
Creating a Better Welcome for Staff and Visitors at Wollens
Smart functionality delivers a great user experience and effective site management.