Skip to main content
Paper tray

Meeting High Services Expectations at Harrogate Borough Council

With a large print fleet, Harrogate Borough Council need a copy and print supplier with a strong support function in place.

Harrogate Borough Council logo

After recently renewing their contract with Arena for a second time, Joy Morrison, Corporate Workplace and Facilities Manager at Harrogate Borough Council, told us about her experience.

“Even though we might have a fantastic relationship with a supplier, we still have to go through a framework, so we used the Procurement for Housing framework as we did the first time. We evaluated the bids and Arena came out on top, so we’ve been able to carry on the relationship for another few years.”

“The second install was mainly a refresh of devices which we already had. As part of this project however, we looked at where we needed to tweak things. For example, we downgraded sites which didn’t need such high specification machines or upgraded those which did. Our devices are all over the district, so in terms of project management it needed a hands-on approach. If there was anything our account manager or project manager couldn’t help us with, they got someone else involved that could, so it’s worked well.”

Harrogate Borough Council use PaperCut on their devices, print management software which helps to reduce print costs and track usage, making managing a large print fleet easier.

“We mainly use PaperCut from an agile working point of view, for the follow-me print functionality. We’re going to look at other ways to use it too such as using print rules to reduce unnecessary colour prints and save on our costs. A colleague and I also use it to look at the background information and reporting tools. It’s useful to highlight our problem areas, as we’ve been using it to see which departments print heavily to know where we should start tackling first.”

The devices have been working well for the Council, however when issues do arise, the Arena helpdesk team have ensured they are resolved swiftly.

“I’ve never heard any complaints about the helpdesk and they’ve always been very quick to send somebody out to us when we’ve needed it. My colleague logs support calls online which is great as it gives us a full audit trail, so it works well as far as I’m aware.”

"Our account manager is very good. He’s been very patient with us as sometimes it can take a while to get approval, but he did a good job keeping us informed all the time. I know that if I had any difficulties he’s just on the end of the phone, he’s very reliable. We’ve always had a very positive relationship"

– Joy Morrison, Corporate Workplace and Facilities Manager

When asked if Joy would recommend Arena to other organisations, she responded by saying, “I would, yes. On the whole, we’ve had a very positive experience and a very good working relationship which we’ve had for a number of years now.”

Now it's your turn to

Make a Digital Transformation

Let’s talk about your digital journey to more efficient ways of working.

Man and Woman next to xerox printer

Unsurpassed Managed Print Services

Software, service and expertise to optimise your print infrastructure, without the burden.

Related Articles

  • cloud printing

    What is the future of Cloud Print?

    How have Cloud print and managed print service evolved, what are the advantages, and what has been the impact of hybrid working? Choosing a Cloud Print solution is now easier than ever.

  • the Xerox Ecobox

    Recycle your toners

    Xerox toners, as well as non-Xerox cartridges, can be recycled quickly and easily with the Xerox Eco Box.

  • IT hardware

    Quocirca Names Xerox a Leader in Global Print Security

    Quocirca confirms Xerox’s leading position in the print security market again in its 2023 report.

  • working on laptop near xerox printer

    Why Cloud Print Management?

    The benefits of choosing cloud print services for your business.

  • workplace cloud working remote

    Realising Print Cost Savings

    Discover how our client rationalised their print fleet and implemented secure printing with Xerox® Workplace Cloud.

  • xerox store

    Quocirca names Xerox Cloud Print Security Leader

    Quocirca confirmes Xerox’s leading position in the cloud print market in its 2023 report.