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Improving Compliance and Productivity at Vertu Motors plc

Digital Transformation Begins in Sales

The group’s staff, paper, print, file, and storage cost savings, plus operational benefits help deliver a stand out financial performance.

Vertu Motors PLC is the fifth largest motor retail group in the UK operating a network of 146 sales outlets. In 2017, with multiple paper-based processes behind key operations, the business was ready to review ways of working to bring about efficiencies, improved compliance and greater visibility. By 2020, it is estimated that over £120,000 was saved in paper related deal file costs alone, plus around 67 days per month of admin staff time saved.

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THE CHALLENGE: Benefits of digital working

  • 27+ documents per 165,000 vehicles sold annually

  • Close monitoring hampered by reliance on paper

  • Differing requirements between franchises

  • Paper-based operations also in aftersales

"It’s all to do with the efficiencies we gained in admin. Lockdown probably accelerated some of this, and we used mstore to enable us to scale up as demand increased

Martin Welch, Head of Risk at Vertu

THE SOLUTION: Compliance & FCA preparedness

  • mstore captures documentation digitally

  • Control and manage the sales process

  • Digital signatures replace most physical signing

  • Flexibility to align with business needs

"Before mstore, manual handling of paper documents by multiple people to ensure that all the relevant documentation was captured prior to the delivery of the vehicle was challenging.Documents are transferred and held in mstore. The administration team manage documents into the deal file of which the FCA documents – duty of care, demands and needs, status disclose document form a constituent part of the deal file. Essentially, everything is auto stored, everything is electronic.

Martin Welch, Head of Risk at Vertu

THE RESULTS: A strategic digital transformation partnership

  • Speedy, secure access to documentation

  • Full audit trail of activity

  • Enabled flexible working and business continuity

  • Efficiencies gained enabled strong business performance

"There is a mutual trust between our companies, and we have absolute confidence in the mstore product and the competence of the team at strategic level.The execution by the project managers, account manager and developers and the working relationship with our team is great. It’s to do with skill – we need someone who’s flexible, we need the consistency in systems and processes, and we need everything to integrate.

Martin Welch, Head of Risk at Vertu



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