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Customer Satisfaction

Customers are asked to score each area below on a scale of 1-5. A score of 3 or above represents satisfaction.

Tasked with travelling around our existing client base, our Customer Relationship Managers are on hand to speedily handle any queries and make sure that our clients are satisfied and receiving maximum value in return for their investment in Arena. Our CRMs contact any client who raises a concern, and we endeavour to resolve their issues.  > View our service statistics.

*Feedback from approximately 105 surveys gathered from April - June 2018 by our Customer Relationship Managers who continually visit our clients to ensure that their needs are met.

100% Speed of service response

100% Speed of deliveries

98.82% Overall Customer Service

100% Helpfulness of Call Controller

97.50% Agreed that Arena delivers value for money

100% Overall competence and performance of Account Manager

100% Competency and helpfulness of Engineer

96.91% Would recommend Arena

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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

Welcome to Arena online!

Acorn customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message

Welcome to Arena online!

Fovia customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message