The combination of excellent hardware and sophisticated software means that documents print just how we want them to and to a high standard every time.
Arena Group was consistently recommended by other schools using an online education forum. Initially, we spoke to many different providers up and down the country but for us the decision wasn’t just about price, it was largely about service. Arena showed us that they could offer us good quality products, expertise in all aspects of document management - and their customer service record is outstanding.
Our Account Manager was extremely helpful and offered us a free print audit. This was brilliant as it allowed Arena to show us specific areas for improvement and, as a result, we have a Managed Print Service that really works for us. They prioritised our best interests and this is demonstrated by their willingness to retain and service some of our old printers. This has reduced our initial capital outlay and really helped us.
The installation process was well planned and executed. Initially, I had my reservations as I didn’t think it was possible but they installed a whole Managed Print Solution overnight. Solution being the operative word!
Our new Managed Print Service is great for monitoring print jobs from students; Arena even set up an account so that we can login to a web portal to track print usage and device status ourselves. We now have the ability to charge departments accordingly, making billing a much more transparent process. Speaking of which, we are saving an absolute fortune, only five months in. The combination of excellent hardware and sophisticated software means that documents print just how we want them to and to a high standard every time. All of this has drastically reduced our paper wastage.
Arena’s service is flawless, they are so reliable. They are truly experts in their field and we can confidently recommend them to anyone.