Arena took the time to listen to what we needed and pointed out features that could help us, it was really helpful. We were impressed by their good understanding beyond just printers - about print efficiencies and saving money. They understood this from a housing sector viewpoint and knew what we were about.

Alison Piggin
ICT Manager



ICT Manager, Alison Piggin, explains the charity’s situation prior to the installation of a new print and copy system provided by Arena Group. “We had some printers that were only a few years old while others were nine years old, all on the same service contract which was coming to an end. They were breaking down a lot so we wanted newer, reliable machines.”

Mosscare’s Aims

Alison says reliability is key; “Someone will always need to print something urgently so having the machines working is critical. We need to be able to rely on them but also, if there is a problem, know that any issues will be resolved quickly.”

Mosscare also wanted to reduce waste; “We were aiming to increase efficiencies and reduce the printing costs. Before, we had a guide telling people what to do but we couldn’t enforce it; with print control software we have better understanding and control over what is printed.”

Finding the Right Provider

A recommendation introduced Arena to Mosscare; “I heard of Arena from the North West IT Forum. Colin Arnold from Magenta Living said you had done a great job for them.”

Arena gave a good impression right from the start as Alison explains; “Arena did a print audit to see how we could save money. We were then invited down to see Arena’s showroom - this was all before we had even said we would invite Arena to tender.”

Alison adds; “Arena took the time to listen to what we needed and pointed out features that could help us, it was really helpful. We were impressed by their good understanding beyond just printers - about print efficiencies and saving money. They understood this from a housing sector viewpoint and knew what we were about.”

Alison explains that Arena’s top position on the Procurement for Housing framework was central to the process; “if Arena had not been on there we wouldn’t have considered them.”

Mosscare also ran a mini-tender to compare several providers; “The mini-tender was 50% based on cost and 50% on service and quality. Arena scored really well in both sections; cost is important but you don’t just want cheap prices – the balance is important.”

A Pain-free Install

Alison was not present for the install but need not have worried; “I’d booked my holiday previously and it clashed with the machines going in. To be honest, I was panicking but it went really well. I came back worried but everyone was just really pleased, it was a relief.”

“Arena did what they said they were going to do, on-time and as promised. I know it sounds dead simple but it’s amazing how many times that doesn’t happen.”

Alison was particularly impressed with Arena’s Professional Services team; “Not everyone likes change but the team put our user’s minds at ease. Some changes were also made to the configuration to suit their feedback, which was really helpful.”

The Benefits

Alison has noticed a positive change in staff behaviour; “People have commented that the notifications about print costs have stopped them printing some documents; they are really being made to think about it.”

Document security has also improved with the new system; “We had a data protection audit and were told to make sure that nothing is left on printers. The new system stops that and reassures users as confidential documents won’t print before they go to a printer to release them.”

Along with security there have also been savings for Mosscare; “One of the Directors is very keen on the efficiency report. He can see the cost savings from documents sent to the printer but not printed and has planned a quarterly review to track the saving as it grows.”

High Expectations

Arena impressed Alison from the start, but this meant that there was a lot to live up to. “After speaking with Arena I had very high expectations but all have been met. We’ve had a couple of call outs but engineers have responded quickly and resolved those little things that we’ve wanted to know or change after we’ve gone live. Overall, I’ve been really, really impressed.”