We’re able to generate more detailed reports than before, which means we can more reliably calculate the true cost of each course. We also have more control over activity and forecasting is expected to become more accurate.

Hugh Dunlop
Senior Engineer for Production Systems


 

When Middlesbrough College reviewed its print and copy strategy, more transparent reporting on costs and consumption were top of the agenda. Senior engineer for production systems, Hugh Dunlop, tells us; “we knew that more detailed reporting would lead to a strategy for simplifying our overall infrastructure, reducing costs and cutting down on wasteful practices."

The College went to tender, comparing five providers against criteria including value for money, technology specifications and service quality. Hugh comments; “it wasn’t all about the cost, it was important to us to choose a provider with high service standards, the right kit and a good track record. Arena came out on top; they provided comprehensive information and our Account Manager was very helpful in answering all of our questions.”

A smooth transition was crucial for the College; Hugh comments; “the installation was large scale and happened during the busiest time of the year for us over just two days. It felt like a leap of faith and we expected lots of issues but we’ve only had minor niggles which have been addressed quickly. We’ve been extremely impressed by Arena’s attention to detail, they listened to what we needed and went the extra mile to provide temporary equipment to keep us running.”

New high volume printers have been installed into the College’s print room along with MFDs (multi-function devices for printing, copying and scanning) throughout the site. Software on the devices enables costs to be allocated to departments and regular reports are automatically generated to support management. Hugh notes; “we’re able to generate more detailed reports than before, which means we can more reliably calculate the true cost of each course. We also have more control over activity and forecasting is expected to become more accurate.”

Hugh also notes that having just one machine model has simplified maintenance, toner management and ease of use. “Our staff and learners have really embraced the new machines and the ability to call off their printing from any device using a card, fob or login has proven very popular. We’ve actually seen a reduction in the number of calls to our IT support desk.”

The future looks bright for Arena’s continued partnership with the College, with several projects potentially in the pipeline. Hugh explains that the next step will be the introduction of a new ticketing system for the print room; “it will increase efficiency in the way that jobs are received, processed and monitored.”

Hugh Dunlop, Middlesbrough College