Although Arena is a trusted partner, they remained competitive through the tender process and provided a solution that not only works well but also provides tremendous value.
Head of IT
Head of IT, Simon Hill, explains; “We have worked with Arena Group for almost 10 years because they always keep their promises. They deliver excellent service and sound advice when it comes to our print and copy strategy.
With literally hundreds of print and copy devices in use across the business it is critical that we have a provider we can trust to keep our machines up and running. Obviously we have issues from time-to-time but Arena is quick to respond and persistent in finding a satisfactory resolution.
Print quality is also really important to us as we produce our promotional property brochures in-house. Arena has always specified the best performance devices for our budget and we’ve been consistently impressed with the results.
Arena continues to make efforts towards helping us to drive down costs through the use of new technology and toner management. Recently we upgraded our hardware and installed new software on our machines that monitors output volumes, colour usage and user activity. This gives us increased visibility – we can see and target exact areas for cost and waste reduction.
I think it’s worth saying that we went through a very rigorous tender process to replace the machines that were at the end of their useful life and, although Arena are a trusted partner, they remained competitive through the tender process and provided a solution that not only works well but also provides tremendous value.
I would certainly recommend Arena to other businesses for their expertise, trustworthiness and service quality.”