I'd recommend Arena to other law firms, I've got no complaints at all. They are a very personable team and we have got to know our account manager very well.
Rodney Lester, one of two partners in the firm, had previously worked with Arena Group. Having been impressed with the service, he recommended the company when founding Lester Campbell alongside the other partner of the firm, Jade Campbell.
Jade commented, ‘After Rodney had a good experience with Arena at his last firm, we didn’t hesitate to choose them again for Lester Campbell and now we have a great working relationship.’
The team of account managers at Arena always work very closely with their clients to ensure they receive the best customer service and the right solutions to meet their requirements.
Jade stated, “Once our new device was installed, which went really smoothly, our account manager showed us all the new features which we were really pleased with. We had some very minor teething issues which is to be expected, but he was more than happy to come and show us what to do. He’s been fantastic! At the outset he helped us assess potential savings and has always been personally available to provide assistance on the rare occasion it has been required.”
Providing customer service excellence is embedded throughout Arena, as Jade noticed, “When we’ve contacted the finance team with a query or the support desk for any issues, which hasn’t been often, I’ve always found them to be really helpful too.”
Ensuring customers are totally satisfied is a fundamental working principal for Arena, as demonstrated by high customer retention rates.
Jade supports this, stating “I’d recommend Arena to other law firms, I’ve got no complaints at all. They are a very personable team and we have got to know our account manager very well. We have met other members of the team at events we have been invited to and it’s that personal service which we really like from Arena, a pleasure to do business with.”