We wanted a provider we could trust to do a good job and support us throughout – Arena has not let us down.
IT Systems Administrator
Grantham College had been a customer of local supplier Fovia for more than 10 years. Stewart explains; “we were always very happy with the service we received from Fovia, so when Arena Group purchased them, we trusted that they had made a good partnership. Joining a larger business with more resources could only benefit us as a customer. We felt assured that we would continue to receive good service from the Grantham team.”
The renewal of the College’s print and copy contract presented the ideal opportunity to introduce a managed print service with additional print control software. Thirty providers were shortlisted, with six qualifying to pitch for the business. Stewart comments; “we compared against a variety of different factors but the most important thing was service quality, flexibility and responsiveness. Although cost is important, it wasn’t our priority in the face of such a big change to our systems. We wanted a provider we could trust to do a good job and support us throughout – Arena has not let us down.”
Software controls mono, colour and duplex printing. “This means we see less waste and forgotten pages left on printers - the software reports tell us we are saving a tree every month! We have also saved around £5,000 in paper over the year, and £10,000 on toner.”
Stewart explains that Arena has been proactive in supporting the College’s infrastructure; “Arena will switch location of Multifunction devices (MFDs) around so that the high volume is shared – this can prevent maintenance issues and prolongs the life of our machines.” The College’s print room receives the heaviest load, and has received two new high volume machines from Arena which are working well.
Asked about the service support from Arena, Stewart comments; “When the College does encounter a problem Arena is quick to respond. We feel reassured by the large team at our disposal; we know Arena’s technicians have a broad technical skill set and enough man-power to resolve any problem quickly”
Going forward, the College has plans to further reduce its printer fleet; “the service response will become more critical as we rely on fewer machines but we are confident that Arena can support us. We are keen to reduce the number of network printers around the sites, which are expensive to run, relative to MFDs.”