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Voice and Unified Communications

Voice services and unified communications enable your teams to stay connected and collaborate effectively regardless of their location. With the rise in demand for home, hybrid and flexible working, now's the time to review the platforms and features that can underpin more productive working.

Communications technology has also moved on rapidly to help meet emerging challenges and deliver more productive, connected and resilient people and systems. So we have partnered with the best providers available to offer class-leading, bespoke solutions for every type of requirement, enabling access to best of breed technology regardless of the size of your business.

Unified Communications (UC) combines all communication methods into one service: voice, video, text, chat, meetings and collaboration. The seamless connections that businesses need to thrive in current, competitive and challenging markets are delivered with an impressive end user experience, freeing up your teams to focus on core business.

Insightful reporting plus supportive IT teams, a simplified deployment and system management process also help you focus your effort on the important stuff.

By working closely with you to understand your key communication and wider business needs, we deliver flexible communications platforms that can grow with you, and provide the right solutions for your business - whatever your size or needs.

On premise communications

• Custom hardware or virtual deployment

• Voice features
• Unified comms
• Remote working
• Softphones
• Mobile apps
• Stats & reporting
• Call recording
• Contact centre apps

Hosted telephony

• Private/public cloud or hybrid hosting

• Voice features
• Unified comms
• Remote working
• Softphones
• Mobile apps
• Stats & reporting
• Call recording
• Contact centre apps

VOIP and SIP

• Replace old ISDN/analogue lines

• Call bundles
• Reduce rental charges
• Intelligent queueing
• Failover contingencies

Contact Centre

• MS Teams or voice solution based
• Omnichannel
• Real time & historical reporting
• Wallboards
• Interaction recording
• Workforce management
• CRM integrations & bespoke solutions

Mobile Phones

• 3 main business carriers: EE, Vodaphone, O2
• Any brand handsets
• Leased or outright purchase
• Corporate voice and data bundles
• Sim only
• Multi vendor sims

TeamsLink

• Fully featured telephone solution utilising the Teams platform
• Phone system, messaging and video calling
• Ideal for home and hybrid working
• System familiarity

Read more about:

TeamsLink

CallSwitch Telephony

CallSwitch for schools package

 

 

 

 

 

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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

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Welcome to Arena online!

Fovia customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message