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Our Service Statistics

96.91% of our clients would recommend Arena*. We are dedicated to providing an outstanding level of service.

Average Response Time
3 hrs 16mins 
First Time Fix 93.56%
Uptime 99.49%

Uptime denotes the availability of all Arena print and copy devices during normal working hours (Monday-Friday, 9am-5pm).

Stats for the quarter Jul - Sept 2018

Our Commitment to Training

In 2017 Arena's service team undertook 459 days of training. Our technicians commit to this high level of training to sustain their awareness and understanding of the devices they maintain. 

First Time Fix Champions 

We maintain a substantial stock of spare parts and consumables in our distribution centre and service team vehicles.

This allows our engineers to carry substantial parts and consumables with them, enabling quick fixes and minimising machine downtime. It also reduces our need to order parts from manufacturers or return to fix devices, which can take time.

*Feedback from a random sample of recent surveys completed by our Customer Relationship Managers between Apr - Jun 2018 who continually visit our clients to ensure that their needs are met.

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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

Welcome to Arena online!

Acorn customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message

Welcome to Arena online!

Fovia customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message