Customer Resources
Customer Satisfaction Results
Our Service Statistics
96.91% of our clients would recommend Arena*. We are dedicated to providing an outstanding level of service.
|
|
Average Response Time |
3hrs 36mins |
| First Time Fix | 91.50% | |
| Uptime | 99.38% | |
|
Uptime denotes the availability of all Arena print and copy devices during normal working hours (Monday-Friday, 9am-5pm). Stats for the quarter Apr - Jun 2019 |
||
Our Commitment to Training
In 2017 Arena's service team undertook 459 days of training. Our technicians commit to this high level of training to sustain their awareness and understanding of the devices they maintain.
First Time Fix Champions
We maintain a substantial stock of spare parts and consumables in our distribution centre and service team vehicles.
This allows our engineers to carry substantial parts and consumables with them, enabling quick fixes and minimising machine downtime. It also reduces our need to order parts from manufacturers or return to fix devices, which can take time.
*Feedback from a random sample of recent surveys completed by our Customer Relationship Managers between Apr - Jun 2018 who continually visit our clients to ensure that their needs are met.
Copy and Print
Remove hassle and cost from copy and print with our hardware, software or full managed print service.
Electronic Document Management
Revolutionise your business with our mstore software: Automate processes, increase efficiency and keep your data secure.
Consultancy
Expert review of the way you produce, share and process documents to reduce costs and drive efficiencies.
