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Our Service Statistics

97% of our clients score us at least 4 out of 5 for service and 98% would recommend Arena*. We are dedicated to providing an outstanding level of service.

Average Response Time
4 hrs 31 mins 
First Time Fix 92.5%
Uptime 99.2%

Uptime denotes the availability of all Arena print and copy devices during normal working hours (Monday-Friday, 9am-5pm).

Stats for the quarter Jul-Sept 2017

Our Commitment to Training

In 2015 Arena's service team undertook 293 days of training. Our technicians commit to this high level of training to sustain their awareness and understanding of the devices they maintain. 

First Time Fix Champions 

We maintain a substantial stock of spare parts and consumables in our distribution centre and service team vehicles.

This allows our engineers to carry substantial parts and consumables with them, enabling quick fixes and minimising machine downtime. It also reduces our need to order parts from manufacturers or return to fix devices, which can take time.

*Feedback from a random sample of recent surveys completed by our Customer Relationship Managers who continually visit our clients to ensure that their needs are met.

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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.