Customer Resources
Customer Satisfaction Results
Our Service Statistics
96.91% of our clients would recommend Arena*. We are dedicated to providing an outstanding level of service.
|
|
Average Response Time |
3hrs 21mins |
| First Time Fix | 93.52% | |
| Uptime | 99.52% | |
|
Uptime denotes the availability of all Arena print and copy devices during normal working hours (Monday-Friday, 9am-5pm). Stats for the quarter Oct - Dec 2019 |
||
Our Commitment to Training
In 2019 Arena's service team undertook 227 days of training. Our technicians commit to this high level of training to sustain their awareness and understanding of the devices they maintain.
First Time Fix Champions
We maintain a substantial stock of spare parts and consumables in our distribution centre and service team vehicles.
This allows our engineers to carry substantial parts and consumables with them, enabling quick fixes and minimising machine downtime. It also reduces our need to order parts from manufacturers or return to fix devices, which can take time.
*Feedback from a random sample of recent surveys completed by our Customer Relationship Managers between Apr - Jun 2018 who continually visit our clients to ensure that their needs are met.
Copy and Print
Remove hassle and cost from copy and print with our hardware, software or full managed print service.
IT Services
Support of a local team of experts who know your needs, backed by the power of a global tech leader.
