Skip to the main content

CALL FOR MORE INFORMATION
0344 863 8000
info@arenagroup.net

mstore for automotive

Speed, accuracy, compliance and cost control are vital to the smooth operation of UK motor dealerships and retailers. Integration with dealer management systems and other platforms to streamline communications and operations across the team and provide visibility and control is key to closing and delivering sales and receiving warranty payments in a timely manner.

The management of paper-based processes and storage of documents often represents a cost and efficiency burden for UK car retailers, for several reasons;

  • Stringent legislation and manufacturer scrutiny, including the FCA and the GDPR, surrounding document / data processing, retention, compliance audit and security.
  • Scarce and costly storage space for paperwork such as deal files, HR records and service warranty documentation.
  • Dispersed data / documents cannot be shared by multiple people simultaneously, or quickly accessed.
  • Difficulties in finding documents when responding to enquiries or audits, and managing through put and other operations.
  • Potential crises such as fires and floods present data recovery risks.

The Arena Group has developed and proven mstore for automotive, its own electronic document and records management system (EDRMS) to transform key processes including the deal file, service work in progress (WiP), HR and finance.

Working alongside your existing systems such as your dealer management system, mstore allows you to store, share, reference, move, track and process documents quickly and efficiently in electronic format. This has multiple benefits which all result in cost savings for your business, and is a proven solution already used by 3 of the top 10 automotive groups in the UK. 

Over the last two years, our mstore deal file solution has enabled us to fully capitalise on the financial and operational benefits that we were seeking to achieve through centralising our sales administration.”

- Sukh Khatkar, Financial Controller, Lookers Mercedes South

 

 

Deal files

Motor dealerships will enjoy the variety of benefits that mstore  delivers to any business including compliance, collaboration and efficiency. However, for those working with paper-based deal files, there is even more value to be gained.

Paper-based deal files present a particular problem due to their size, complexity and the number of stakeholders required to contribute to them. By its very nature a paper-based deal file can only ever be in one place at one time, presenting difficulties in terms of access for everyone who requires it. Arena’s mstore addresses these problems;

  • Once scanned into mstore, original paperwork can be disposed of to address any storage issues.
  • Documents and data in mstore can be accessed by multiple people at the same time for a fast and efficient sale process.
  • Managers can track a deal's progress, monitor compliance to company procedures and ensure the required events and documents are coming together in the right sequence and at the right time.
  • Individuals required to take action can be automatically prompted.
  • mstore integrates with major Dealer Management Systems to populate the mstore deal file with stock codes, chassis and registration numbers etc.
  • Access to the digital deal file is available within seconds for an immediate customer service response.

 

Service Packs

The storage and management of service records is also a big overhead for the business, especially having to ensure that no records are lost for audit purposes and also allowing easy access to documents for either a customer query or during audits, both internal and manufacturer.

The objective is to eliminate paper document production from systems within the dealership to streamline operations, improve customer service, and protect the business.

  • After scanning, mstore will collect the documents and automatically store against the appropriate WIP record
  • mstore can also capture documents and data direct from workshop and retail systems. 
  • Retrieval of after-sales documents from within mstore is easy and straightforward for those colleagues who have the necessary permissions.   
  • All access and actions within mstore are logged within an audit trail, ensuring full accountability for any actions undertaken.
  • A missing service pack report enables visibility of any documents which haven’t been stored enabled pre-emptive action prior to audit.

 

Further information and downloads:

Browse our eBrochure and animation

Attending AM Live? Check out our Tech Jam and schedule of expert clinics.

Insight paper on GDPR


Related Case Study

Donnelly

Donnelly Group

"I believe that our mstore electronic document storage project will have a huge positive impact on Donnelly Group systems and processes. Working closely with the team at Arena Group, we utilised their knowledge and experience to map our workflow, creating an efficient fit for purpose system."

Leslie Savage

More

Share...

© 2019 Arena Group Ltd | Cookies & Privacy | Terms of use | Web design by eskimosoup | Accessibility

The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

Welcome to Arena online!

Acorn customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message

Welcome to Arena online!

Fovia customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message