mstore Digital Mailroom

Transform how you handle the critical paperwork and documentation coming into and out of your business with mstore Digital Mailroom to deliver improved productivity, cost savings and reduced risk.

Rethink your mail handling

Traditional ways of managing the mailroom function across many organisations is inefficient and inflexible, with the potential for mistakes with the double-handling of documents. In addition, costly resources are requried to do repetitive, mundane tasks.

Delays accessing the right information will also hamper efficiency with no single view or version of the truth, making timely responses to a client or internal query and maintaining high levels of customer service difficult.

The business is also subject to security breaches and risk, with difficulty in recording who has looked at what and maintaining accurate audit trails, and processes for responding to requests for information clunky and inefficient.

Intelligent mailroom

However, with mstore's Digital Mailroom, post can be scanned at the point of receipt. Arena’s solution then applies intelligent document capture and effective artificial intelligence or machine learning to ensure that documents are automatically routed to the correct locaton in your existing system whilst notifying individuals or teams.

The real story is in the benefits that an organisation can realise, not least through increased efficiencies. Documents are physically handled only once, simple tasks done automatically and consistently by a rules-based process, and documents are then immediately available.

Digital documents can also be made searchable and at the right person’s finger-tips. Risks are reduced with automatic audit trails, providing complete process visibility. Personally identifiable information (PII) content can be identified, retrieved and disposed when no longer needed with no hassle. Exceptions and issues are flagged early, and originals can be out-sorted and retained in the mailroom rather than travelling around the firm.

Time to change

Now more than ever is the time to rethink how you handle your mail. There is no longer room to be change averse and and overlook “back office processes”. With increasing pressure on orgnisations to reduce cost, improve efficiency, reduce risks through data protection changes (e.g. GDPR), enhance customer service and retain good staff through heightened job satisfaction, now’s the time to take a closer look.

Client service can be boosted through instant access to a complete set of data, enabling speedy, accurate and consistent processing which in turn improves client perception.

Efficiency is enhanced by removal of double-handling and repeated processes with delays removed, avoiding the cost of busy employees waiting for the post.

Profits are enhanced as improved service excellence allows premium pricing, costs are reduced, client retention improves through increased client service and risk reduction safeguards future profits.

Staff time is release to be better used elsewhere.

Get in touch to talk though better ways of working with mstore Digital Mailroom.

Related Case Study

Gordons LLP

"The fee earners have definitely seen a time saving in when they receive their post. It now means an expensive resource to the business isn’t getting bogged down with basic admin tasks anymore."

Stephen Hunter, Head of IT

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