Customer Satisfaction Results

97.50%

Agreed that Arena delivers value for money

Apprenticeship Technician Programme

Arena provides apprenticeships for its people in a variety of roles across the business, and we have run our own service apprenticeship technician programme for over 20 years. Approximately 50% of our current team of highly-skilled technicians have progressed through the scheme and into our service department in the field.

As an apprentice technician, you can work towards key roles at Arena. Some of our past apprentices have moved into roles such as Product Support Specialist, Area Service Manager, and Group Technical Manager.

You will have the opportunity to spend three years in the workshop at our Garforth office, and the final two years with a trained mentor in the field. This prepares you for a long, successful career combining training in the latest technologies with the intricacies and skills that customer service at Arena requires.

You will work towards an industry-recognised qualification, such as CompTIA or a BTEC. You will also gain internal product knowledge and training from key leaders such as Toshiba and Kyocera.

We have the right people and knowledge to train our apprentices throughout the scheme, and we’re proud to have been awarded the accolade of ‘Employer of The Year’ from the Leeds Apprenticeship Awards for two years running. This is in recognition of our outstanding commitment to apprentices across the business and to their long-term career development.

Hear what our current employees have to say about the apprenticeship programme.


Area Support Manager, John Crookes, joined Arena’s Apprenticeship Academy over 10 years ago straight from school after his GCSEs. He now supports a team of technicians and is still on the road himself. "I've grown up at Arena. I joined the apprenticeship programme at 16, not really knowing what I wanted to do. But it was clear that I could progress here and there were good incentives to encourage me. The best bit of my job is going out and meeting our customers. It’s important to build a relationship with them. We’re not simply fixing a machine, but helping a client."

Area Support Manager, John Crookes, joined Arena’s Apprenticeship Academy over 10 years ago straight from school after his GCSEs. He now supports a team of technicians and is still on the road himself.

"I've grown up at Arena. I joined the apprenticeship programme at 16, not really knowing what I wanted to do. But it was clear that I could progress here and there were good incentives to encourage me. The best bit of my job is going out and meeting our customers. It’s important to build a relationship with them. We’re not simply fixing a machine, but helping a client."

Further information

To find out more about the Apprenticeship Academy or to apply for a place, please view our current vacancies, or you can call 0344 863 8000 or email info@arenagroup.net.