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About Us

We are the go-to people to help improve the way you work.

As part of the Xerox family of business solutions companies, we can deliver an even wider range of smart tech to power your future.

Click here to view our Working Smarter eBrochure

From print to digital transformation

Arena Group started out in 1991 providing office machines and printing when the photocopying market was at an all-time low – sales practices and service were so poor, our industry was even in the government spotlight.

Six of us set up Arena because we thought there was a better way to do this – five of us have since retired but Adrian Fitzpatrick is still leading the business.

Initially we just sold and serviced photocopiers, but over the years we have added the mstore electronic document management (EDM) platform to expand our capabilities. Arena is now part of the Xerox family of technology companies, so we now do pretty much everything you need to work more efficiently and embrace the benefits that technology and digital transformation offer.

From the beginning our goal was to be ethical and honest, only selling what was best for the customer, giving them the best service of anyone in the industry – and keeping our customers for years. This remains true today.

An award winning employer and service provider

As we have grown from 10 employees in one small location, our original values and ethics still drive the way we do business. 98% of our customers said they would recommend us and 99% rated the competency and helpfulness of our engineers.

We knew at the start that the way we treated and looked after our people would be critical to delivering this great service. We need happy employees who deliver outstanding customer satisfaction – from the teams who pack up your toners to our frontline sales team and service engineers.

We invest in retaining our talent and since 1994 have run our own Apprentice Academy that trains our service engineers. We encourage and support employees to keep learning and developing their skills - whether studying for a professional qualification or an MBA.

All this has been regularly recognised with top national and regional awards for our outstanding customer service and for being a good employer.

VIew our corporate video

 

Dedicated to corporate social responsibility

Supporting our local communities is really important to us. All our employees are encouraged to make a contribution to their communities with many of our activities focused on helping children and young people. 

Read Arena in the Community articles here.

Our Mission

By working as a focused team to deliver unbeatable levels of customer satisfaction we will become the UK's best supplier of document solutions.

Our Values

  • Service

We are committed to delivering service excellence

We are dedicated to being the best at what we do; understanding our customers' needs and doing everything it takes to deliver upon these needs through our unique Total Satisfaction Metholodology.

  • Teamwork

We are committed to working as one team towards a common goal

We are all in it together, supporting each other to deliver our collective targets and objectives

  • Enjoyment

We are committed to creating an atmosphere where people can enjoy their jobs

We recognise the need for fun, encourage humour and celebrate success

  • People

We are committed to our people

We will passionately recruit and develop talented individuals who enthusiastically go the extra mile for customers and colleagues alike

  • Standards

We are committed to the highest professional and ethical standards

Trust, honesty, integrity, respect and loyalty are qualities we constantly strive to exhibit 

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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

Welcome to Arena online!

Acorn customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

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Welcome to Arena online!

Fovia customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message