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Yorkshire County Cricket Club

When Arena fix a machine, it remains fixed! We don't have to call out an engineer again and again for the same issue.

David Ryder, Operations Director
David ryder operations director yccc jan 14

Based at the famous Headingley ground in north Leeds, Yorkshire County Cricket Club represents one of the 18 county clubs in the English and Welsh domestic cricket structure.

Operations Director, David Ryder, explains why the club chose to engage Arena Group as its print and copy provider. “The sales approach from Arena was very genuine and straight-forward, we didn’t feel pressured or hassled to make a decision.” David was invited to attend an open day at Arena’s Armitage House showroom; “we saw demonstrations of various devices and met with Arena’s Professional Services team who were very approachable and knowledgeable.”

During the tender process, several providers were compared against various criteria; “aside from cost, quick and reliable service is important to us and Arena scored points for having a distribution center nearby in Garforth. We’ve not had any major problems though, as the machines are very robust. One thing I have noticed is that when Arena fix a machine, it remains fixed! We don’t have to call out an engineer again and again for the same issue.” There was also a need for machines that could print high quality colour documents; “Arena supplied MFDs with booklet makers which produce very professional promotional literature. This saves us the cost of using external printers.”

David comments; “since we’ve worked with Arena there have been a couple of occasions on which they have been particularly considerate and gone the extra mile to help us.” An example was when The Club needed to loan an additional printer to place in its media suite during an international match. “This was done with no quibbles at-all, and Arena has even agreed to repeat the arrangement for all of our forthcoming major fixtures.” David also mentioned Arena’s quick action when the installation of new IT hardware disrupted Arena’s link to toner monitoring software installed on The Club’s printers. “Luckily, we didn’t find ourselves out of toner as Arena’s service team was on the ball; they noticed something was wrong and fixed the problem before we had any issues.”

Further Information

Managed Print Service (MPS)

Addressing wasteful and unnecessary print and copy

Arena's service commitment


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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

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