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MRC Transmark

Without mstore we would need to employ around 30 people worldwide to collate all the correct documents for every product we ship.

Owen Clark, IS Manager
Owen clark, it manager, mrc transmark_250pix

MRC Transmark is a world leading distributor of valves and flow control equipment, selling to customers such as Shell, BP and Exxon. Their valves are critical parts for oil pipelines, water systems and chemical flows – and every valve has to be packed with certification documents.

Owen Clark, IS Manager at MRC Transmark, said: “We are a very document heavy business, it’s possible for several hundred pages of certifications to be packed with one valve; right back to certifying the materials they were made from.” The business uses a mix of print and copy devices, scanners and electronic document management software from Arena to manage this documentation process.

Arena started working with MRC Transmark over ten years ago, introducing high volume scanning devices and mstore software to record and track documentation related to stock. Owen Clark explains; “when items arrive we scan the paperwork and from that point onwards the process is digitised.” Arena’s mstore software enables invoices, delivery notes and other related documents to be electronically filed and managed.

The business uses mstore in France, Belgium, Netherlands, Finland, Singapore, Australia and New Zealand. Owen Clark adds: “The benefits are countless – reducing paper, increased efficiency and better customer service. Now when credit controllers are chasing payment, they have instant access to documents and know exactly what was shipped and when. Similarly when customers ring us we can see instantly what is happening to order documentation and answer queries immediately. Without mstore we would need to employ around 30 people worldwide to collate all the correct documents for every product we ship; it enables us to deliver what customers need and ensures they don’t go elsewhere;”

The UK business also uses print and copy devices from Arena. Owen comments; “ideally, we would remove paper from our entire process but we do have customers who require hard copies. Efficient and reliable maintenance of our machines by Arena is vital, to ensure we keep up and running.”

Owen Clark tells us that the long-standing relationship with Arena is a result of expertise and flexibility; “Arena is a strategic partner in the UK when it comes to our document management needs. They were prepared to work with us and come up with a tailored solution that interfaces cleanly with our systems.”

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