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Golden Gates Housing Trust

Arena just immediately “got it”, they understood exactly what we wanted, answered our questions and provided good references. We visited their showroom at Armitage House and we were really impressed by their pitch and the machines.

Michael O'Shea, Telecommunications Manager
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Golden Gates Housing Trust took a decision to merge nine sites into three, bringing two-hundred staff under one roof within a new head office building. The change presented an ideal opportunity to review a bundle of operational processes and facilities including print and copy. Infrastructure and Telecommunications Manager, Michael O’Shea, explains the Trust’s decision to partner with Arena Group.

Michael recalls; “our primary aim was to upgrade, revamp and reduce the number of machines.” ‘Follow me’ printing was also required in order to control costs; “we can now identify who is doing how much printing of what type, and look at those processes to see where we can improve efficiencies.”

Michael explains “Golden Gates Housing Trust needed a suitable system installed quickly so considered the various options and decided to utilise the Procurement for Housing framework and discuss Arena’s solution as they are the highest ranked supplier on the framework. Arena just immediately “got it”, they understood exactly what we wanted, answered our questions and provided good references. We visited their showroom at Armitage House and we were really impressed by their pitch and the machines.”

Previously, Golden Gates had a mixture of MFDs of varying sizes and types, plus desktop machines placed where they were most convenient for users. Michael says; “the print quality from the new machines is much better and they’re more cost-effective. We’ve phased out all of our old desktop and inkjet printers which were costing a fortune to run.”

Michael comments on the ‘follow me’ solution, which requires users to walk to a printer to release pages. “Managers are ok with it because if they are printing anything confidential they can stand over the printer and pick up the pages straight-away; which removes any security concerns.”

An unexpected benefit of the new system concerns scanning, Michael notes; “our users are really getting into scanning – quite remarkably so. We used to have a dedicated machine but now we can use the MFDs.” This means no more queuing for the use of a scanner, and generally less paper hanging around the office.

The new print and copy infrastructure is also contributing to the Trust’s green credentials; “we wanted our new office to receive a BREEAM rating. The way we work with paper is a major part of this and the fact that our new machines are carbon neutral through Toshiba’s Carbon Zero scheme is very favorable.”

Print volume is also expected to fall; “I was always binning uncollected pages from our printers and I’ve noticed a big reduction.” The Trust plans to introduce a clear desk policy, whereby paper left on desks at the end of the week is shredded; “this will keep our open plan office looking smart and ensures that sensitive information is safe.” Fewer machines also means reduced energy consumption; and defaults that duplex and decolourise pages are expected to deliver further reductions in paper consumption and financial savings.

Simplified toner management has also proven beneficial; “the new system is quite convenient because the toner just turns-up when we need it.” This has had a positive impact in terms of time and storage space; “We used to have cupboards full of toner and nobody was monitoring how much we had in stock. Because the new machines all use the same toner we know there’s always at least one spare cartridge around.”

Finally, Michael commends Arena on a hassle-free roll-out; “considering everything else that was going on with the building move, the installation of the printers was a real blessing, it was all pretty painless. Any delays would have caused us major issues so we were happy that Arena just came in and did the business – exactly as promised.”


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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

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