Concrete and Aggregate Company
Being overly dependent on just one person for our IT was a threat to our business. Now we come across far more professionally.
Director
Find out how the Xerox IT Team helped to cement the future for one concrete and aggregate specialist, by saying goodbye to their fear of digital transformation and embracing a new IT system.
ENABLING WHIRLWIND GROWTH
Since launching in 2005, this concrete company has experienced rapid growth to become one of the most regular sights on roads in the region. With a one-man IT team doing a great job at supporting all the technical requirements for this growing company, the workload and expertise required to run the business became beyond the means of a single person.
"Being overly dependent on just one person for our IT was a threat to our business,” explained a director at the company.
This challenge, combined with a lot of outdated, manual, paper-based processes, meant support was need for growth and to connect offices.
BESPOKE IT OVERHAUL
Xerox IT Engineers went straight to work and overhauled the business' IT infrastructure and started the concrete company’s digital transformation.
Listening to the needs of the customer, a new Mitel VoIP system was also recommended and installed so customer phone calls could be monitored and become number one for customer service.
Account Managers and technical experts trained staff so they could feel confident in their new technology and minimise the amount of business disruption.
The impact has been very positive; "We come across far more professionally, our phone systems are now much better and our capacity to handle calls has greatly improved."
A BUSINESS READY FOR THE FUTURE
The Technology Managed Service has enhanced security and ensured GDPR compliance.
Most importantly, the busines is no longer daunted by the technology, with the upskilled staff improving their productivity thanks to the new streamlined processes.
Copy and Print
Remove hassle and cost from copy and print with our hardware, software or full managed print service.
IT Services
Support of a local team of experts who know your needs, backed by the power of a global tech leader.
