Skip to the main content

CALL FOR MORE INFORMATION
0344 863 8000
info@arenagroup.net

Concrete and Aggregate Company

Being overly dependent on just one person for our IT was a threat to our business. Now we come across far more professionally.

Director
Maen karne crop

Find out how the Xerox IT Team helped to cement the future for one concrete and aggregate specialist, by saying goodbye to their fear of digital transformation and embracing a new IT system.

ENABLING WHIRLWIND GROWTH

Since launching in 2005, this concrete company has experienced rapid growth to become one of the most regular sights on roads in the region. With a one-man IT team doing a great job at supporting all the technical requirements for this growing company, the workload and expertise required to run the business became beyond the means of a single person.

"Being overly dependent on just one person for our IT was a threat to our business,” explained a director at the company.

This challenge, combined with a lot of outdated, manual, paper-based processes, meant support was need for growth and to connect offices.

BESPOKE IT OVERHAUL

Xerox IT Engineers went straight to work and overhauled the business' IT infrastructure and started the concrete company’s digital transformation.

Listening to the needs of the customer, a new Mitel VoIP system was also recommended and installed so customer phone calls could be monitored and become number one for customer service.

Account Managers and technical experts trained staff so they could feel confident in their new technology and minimise the amount of business disruption.

The impact has been very positive; "We come across far more professionally, our phone systems are now much better and our capacity to handle calls has greatly improved."

A BUSINESS READY FOR THE FUTURE

The Technology Managed Service has enhanced security and ensured GDPR compliance. 

Most importantly, the busines is no longer daunted by the technology, with the upskilled staff improving their productivity thanks to the new streamlined processes.

 




 


View all case studies

© 2021 Arena Group Ltd | Cookies & Privacy | Terms of use | Web design by eskimosoup | Accessibility

The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

Welcome to Arena online!

Acorn customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message

Welcome to Arena online!

Fovia customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message