News

Discover the people behind great customer service

As Arena celebrates 25 years in business, take a look at the people behind the company’s success.

World Paper-Free Day: inspiration for believers and offenders

Is paper an essential component or simply “how we’ve always done it”?

Plans for celebrating 25th take flight

Employees have gathered to mark Arena Group’s 25th anniversary ahead of a year of celebration and fundraising with customers and partners old and new.

First steps in tackling records management in schools

Consider the compelling reasons for getting your records management straight in schools: GDPR, legislation, retention requirements and improved ways of working. This latest blog helps school take the first steps towards ensuring robust records management for students, HR, finance and other critical operations.

Run for All Summer Round Up

Hundreds of young people have taken to the streets in towns and cities across the north to take part in a series of Family, Junior and Mini Fun Runs organised by Jane Tomlinson’s Run for All in partnership with local charity partners.

Guidance on managing student records

The protection of information relating to children is clearly a key responsibility and it is an obligation that is shrouded in layers of legislation. It is tempting to think that locking away your information and restricting access is the best way forward but this can slow down and frustrate day-to-day work. Some information, such as medical records, must be both quickly available and restricted only to those who need to see it; so information access and security should be considered together and in balance.

Process Automation: a guide for the wise and wary

It’s easy to agree that automating a process is good for an organisation with benefits such as reducing cost, ensuring consistency, enabling timeliness, convenience and a positive customer experience. And there are plenty of examples that demonstrate an organisation’s ability to work at scale and move into new business opportunities. But for those within an organisation tasked with making it happen, the reality can be daunting. For example, how do you decide which processes offer the best opportunities for automation?

Tackling the Challenges of Digital Transformation

September 11th and 12th saw the 7th Fujitsu Information Capture Conference take place this year in London. This event looks at the state of the capture industry, with both a detailed technical viewpoint and consideration of the wider context in which our industry exists.

Arena Announce latest mstore deal at TechTrade Yorkshire

Arena announce the latest project for their proprietary electronic document management software, mstore, with Yorkshire-based Iconica Business Services at TechTrade Yorkshire this week. The significant new investment will see the latest phase of a controlled and sustained mstore roll out, ensuring optimisation of business efficiencies, system adoption and improved customer service across Iconica’s operations.

Arena join tech leaders at TechTrade to showcase capabilities

Arena Group join an impressive speaker line up at Trade Tech Yorkshire in Leeds on September 8th to share their experiences of transforming the way people work to realise business benefits including cost reduction, business growth and improved customer experience.

A Real Partnership: A Case Study with Your Move & Reeds Rains

Rachel Cairncross, procurement manager of Your Move and Reeds Rains, talks about how they and Arena have a true partnership - a lasting relationship that is more than just supplier and customer, and has been for over ten years. "If all my suppliers were like Arena, my life would be so much easier!"

Arena as a vital software partner: A case study with Reed Boardall

Reed Boardall is one of the largest food storage and distribution companies in the UK. Arena Group delivered an integral software solution, mstore, which means the organisation now saves over 9 tons of paper per year, along with crucial cost savings. As strategic partners, Reed Boardall's IT Manager, Ian Edwards, talks about how Arena are now critical to their internal processes.

Managing change: guidelines for system adoption

What is the secret to a successful system adoption? A new White Paper from Arena Group sets out some things to consider to move colleagues away from entrenched ways of working and ensure the right outcome.

Selling the Solution You Need: A Case Study Featuring Morrish Solicitors

At Leeds-based firm Morrish Solicitors, Arena Group have taken the headache of managing paper and print away from IT Manager Jaime Lockwood. "For Arena to come in...and take all the organisation away from me, has been fantastic."

Community Integrated Care talk great customer service

Rohan George, Head of Property & Procurement at Community Integrated Care, discusses Arena's great customer service and how we rolled out devices to in excess of 300 individual locations.

Arena Group Mini and Junior Run For All - Free places

Arena Group funds free places for children and young people taking part in the annual Jane Tomlinson Arena Group Mini and Junior Fun Run series.

Leeds Building Society video case study

Leeds Building Society's incoming mail had increased by one million documents per year. Chief Operating Officer Karen Wint, and Head of Customer Services Kevin Mowles, talk about how Arena have streamlined and digitised the scanning process, helping to take paper out of their operations.