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Arena’s Tom Harrison explains how he is driven to deliver the right technology solutions for his legal customers, and demonstrates the importance of choosing great people to work with to deliver the right results.

Like many I have lost count of the number of times I have heard the expression ‘new normal’ over recent months. There are no prizes for observing that many businesses including legal firms are undergoing huge changes to how they work; but one area that is often overlooked is the role of trusted suppliers in delivering these changes.

When it comes to fixing problems for legal clients, I’ve found that being flexible and creative are vital. Although I’ve encountered many of the same challenges, every practice is unique. This means that in order to solve the same problem, you often need different solutions; which is where suppliers earn their salt. A thorough pre-sales process should seek to understand how a company currently works, and what the wide ranging impacts will be of introducing technology.

Software in itself is not a cure all, nor can it be ‘one size fits all!’ The best software system in the world can’t solve  problems out of the box. Trusted advisers are able to share their experiences of previous projects and knowledge to show in what areas the technology needs to be shaped to fit the client, and where organisations need to change to see the full benefits of the solution. 

Arena Group has a number of long standing relationships with large organisations within legal, financial services and many other sectors. Having built up great trust with these companies through expertise, great customer service and thorough work, not only are we able to have very open conversations about their organisation and specific business challenges, but also for advice on how to achieve their core business aims. Recently this has largely been focussed around enabling greater remote/flexible working, becoming paper-lite and automating manual processes. 

 It’s satisfying to be able to deliver solutions for large customers with access to a full and ever expanding portfolio of technology, and the right in house expertise to deliver new and improved ways of working.

Tom Harrison, pictured second left presenting at the Sheffield Law Society awards, joined Arena in 2015 as a graduate. After cutting his teeth supporting customers from diverse sectors across the public sector and commerce, he joined the legal team as a specialist in 2019. Backed by a team of legal product specialists, Tom advises practices and legal firms large and small on the opportunities technology offers to improve work practice and deliver results.

Connect with Tom here https://www.linkedin.com/in/tom-harrison-arenagroup/ to talk to a trusted expert.

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