Taking care of the details brings colour into the lives of care service users
Small things make the difference for one award winning housing and care organisation, like the small things that have improved the wellbeing of their service users.
The recent introduction at Nottingham Community Housing Association of controlled colour print to remote care and residential sites have brought previously mono chrome daily menus to life with colour images to help service users visualise what they will be eating.
Nottingham Community Housing Association is a not-for-profit charitable organisation who put their customers at the heart of everything they do, from investing in their homes and communities, to how they go about providing their services. Arena really stood out as the right technology partner for them as soon as they were invited in to meet with the Association’s team.
Enabling colour without losing control of cost is a real plus for service users where care managers need colour pictures on items such as food menus for the day.
“It’s made a massive difference. It gives services users the opportunity to visualise the food and not just read the text to get a better understanding of what they were getting, giving them that little bit extra and showing that we’re taking people’s needs into consideration,” explained Steve Hanson, Service Desk Manager at NCHA.
James Atkins, Head of Technology Services agrees; “The wellbeing of the residents and service users is our primary concern; it’s only a small thing, but it’s those small things that do make the difference.”
The NCHA team also appreciated Arena’s attention to detail coming up with the right devices to meet their needs, preplanning that avoided downtime on new device install, being proactive to address and resolve issues, following through on the promises made in the tendering process, all ensuring that Arena has stood out from the crowd.
Read Arena's latest case study in full here.
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