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Digitising paper in your dealership? Think beyond scan and store to deliver real ROI.

Digitising paper in your dealership? Think beyond scan and store to deliver real ROI.

Increasingly car dealerships are becoming frustrated with paper – the amount of it, storage nightmares, managing retention, processing claims, auditing, finding what they need when they need it. So converting paper into digital files feels like a no brainer, especially with the current pressure on delivering cost reductions, and challenges of remote working.

But many are failing to think beyond a scan and store solution, or are making do with document storage already provided on their dealer management system (DMS) or existing software platforms, and allowing suppliers to sell them a solution that falls short.

 “When we looked into mstore we realised there’s more to it than just a solution for storing paper,” explains Leslie Savage of Donnelly Group. “It not only gets rid of the paper problem, it also starts to bring in much more efficient processes in to how you actually handle the business, and that's probably been the surprise in the package for us because it’s brought so many efficiencies and time savings.” View video case study here.

Working with Arena’s automotive specialists has opened eyes to more possibilities. “Storage is often the most tangible issue that comes to mind for car dealers,” explains Arena’s Paul Driver. “And when we first start exploratory discussions car dealerships the assumption is that archiving documents such as deal files or WIP packs at the end of their use is the way to go is often apparent. Many do not realise the opportunities of rethinking how they work with paper which is the real game changer.”

mstore users from top 10 automotive groups to single site dealerships are reporting significant reductions in headcount and costs, with recent analysis backing up these insights into where dealerships can deliver real savings. Dealerships using mstore have saved an average of 2 weeks of administration time on deal files in the month of August alone. Read analysis here.

“We have returned to work with 3 sales administrators which a year ago was 5, and the ability to work remotely when required,” confirms Andrew Tullie, MD of Soper Lincoln.

mstore speeds up processing of documentation to finalise sales, fast track warranty claims, and improve cash flow, as well as more opportunities for flexible and remote working. As Andrew explains, “In aftersales we were able to process our warranty remotely eliminating any paperwork backlog during/post lockdown. With mstore, we’ve cracked it.” Read Soper BMW case study here.

By compromising with scan and store car dealerships are failing to realise the benefits of digitising their paper-heavy processes which is where mstore for automotive adds real value to dealerships, freeing up headcount,  paying off in a matter of months and making more commercial sense.

mstore for automotive enables capture of all documents from order form throughout the whole sales process to ensure control, access, visibility, and ease of compliance pre- and post-sale. In addition, easy access by relevant staff to the deal file frees up sales, management and administration staff resource for other tasks such as improving customer service, strategic projects or focusing on sales to increase revenue. Similar streamlining or day-to-day operations is also happening across aftersales, HR, finance, affinity schemes, rentals and more.

Read more about mstore for automotive here.

 

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