Skip to the main content

CALL FOR MORE INFORMATION
0344 863 8000
info@arenagroup.net
Sign up for our Newsletter
Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon

Applying innovation to improve uptime and the customer experience

Applying innovation to improve uptime and the customer experience

Xerox is transforming field service management to enable modern, mobile first field service experiences.

Using augmented reality and AI, customers issues can be remotely and proactively resolved faster and safer. Through a single platform, service teams can easily manage devices, allocate local technicians more effectively, and drive communications across teams to ensure a better customer experience.

The CareAR’s augmented reality platform can give technicians instant access to live visual and technical expertise via desktop, mobile, smart glasses, and even drone devices. Recently acquired by Xerox, CareAR is being piloted in the UK as part of the vision for the future of field service to deliver better customer outcomes including uptime and device availability. 

With helpdesk and field service teams on the same platform, Arena will be able to offer a seamless customer experience from issue to resolution, with over 50% of issues resolved remotely by our helpdesk teams, usually in less than 10 minutes. If a field engineer does need to visit, the addition of a dispatcher workspace makes it easy to schedule and track tasks of the national fleet of over 500 dedicated engineer and 60 helpdesk technicians all in one place to deliver quicker resolutions and a higher first time fix rate. 

"Connecting field service teams with the right mobile technology so they can quickly respond and prevent issues is essential for a frictionless customer experience," explained Sam Waicberg, General Manager with Xerox Digital Services. "Our investment in AR and AI technologies enables us to augment intelligence of technicians, which accelerates knowledge transfer, performance and efficiencies. 

You can find out more at Knowledge 21, ServiceNow’s flagship digital experience event. Register for Knowledge 21 to learn more, and be sure to visit CareAR’s virtual booth at the event.

Expert News | Events | Blog


View all news

© 2021 Arena Group Ltd | Cookies & Privacy | Terms of use | Web design by eskimosoup | Accessibility

The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

Welcome to Arena online!

Acorn customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message

Welcome to Arena online!

Fovia customers can access Arena Group’s award winning customer support directly through the Arena website. You can also browse our products and services, and catch up on our activities including events, news and blogs.

You will continue to be supported by the same dedicated team using the same telephone numbers you use now. You can also book service support online, all available from our website www.arenagroup.net/support

Thank you, please close this message