Team: Software Development

Location: Primarily remote working with one to two days per month in Armitage House, Wakefield

Salary:  Highly Competitive

Role Description

A key member of the team, you will be ensuring the successful execution of the system with the customers.  This role will also help link customers, professional services, development, project management, helpdesk and installation specialists

Key Responsibilities:

All aspects of delivering electronic document management and software solutions to time, budget and quality, including:

  • Carrying out installs - ensuring software installs are carried out to time, budget and quality, whilst maintaining integrity of host environment
  • Project management and customer communication
  • Documentation
  • Ensuring an effective transition to post-project system maintenance
  • Documentation and demonstrations

Training end users on EDM and related software solutions

Providing support for EDM and related software products including database maintenance

  • Ensure software and database support incidents are responded to within SLAs (time, budget and quality)
  • In-depth analysis and troubleshooting as well as root-cause analysis

Supporting pre-sales/professional services during:

  • Quoting and designing core EDM product solutions
  • Ensure proposed deliverables match customer expectations

Technical problem solving, including working with customer IT providers to ensure appropriate platform provision

Developing add-on additional business from customer engagements

Identification and delivery of improvements to the software delivery and support processes

Qualifications and Experience:



 Two years' experience delivering/ installing software solutions

 One year experience working with database  systems (MS SQL Server)

 Two years' experience working on a Software Support desk

 Passion for dealing with customers and resolving their issues 

 Able to describe technical detail in simple terms

 Excellent communication skills, both written and verbal across a variety of stakeholders

 Friendly, positive attitude

 Proven logical and analytical skills

  Good team player, able to work effectively as part of the team and individually

  Able to develop skills, and become a subject matter expert

 Microsoft Qualifications, ideally with exposure to Microsoft server products and/or related IT / Computing qualifications

 Exposure to Electronic Document Management

 Project Management Certification such as PRINCE2