Customer Satisfaction

Customers are asked to rate each area below on a scale of 1-5. A score of 3 or above represents satisfaction.

Tasked with travelling around our existing client base, our Customer Relationship Managers are on hand to speedily handle any queries and make sure that our clients are satisfied and receiving maximum value in return for their investment in Arena. We contact any client who scores us 1 or 2 against the points below, and endeavour to resolve their issues.  > View our service statistics.

94.3% Dealing with queries

98.4% Speed to answer the phones

98.1% Helpfulness of call controller

95.8% Speed of service response

94.3% Speed of deliveries

99.5% Courtesy and appearance of engineer

99.2% Competency and helpfulness of engineer

98.1% Overall customer service

95.1% Value for money

94.1% Courtesy/appearance and helpfulness of Account manager

94.4% Equipment Satisfaction

92.6% Account manager's understanding of organisation & requirements