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Customer Satisfaction

Customers are asked to score each area below on a scale of 1-5. A score of 3 or above represents satisfaction.

Tasked with travelling around our existing client base, our Customer Relationship Managers are on hand to speedily handle any queries and make sure that our clients are satisfied and receiving maximum value in return for their investment in Arena. Our CRMs contact any client who raises a concern, and we endeavour to resolve their issues.  > View our service statistics.

*Feedback from approximately 150 surveys gathered from October-December 2016 by our Customer Relationship Managers who continually visit our clients to ensure that their needs are met.

96.83% Competency and helpfulness of Engineer

95% Helpfulness of Call Controller

94.51 Value for money

96.72% Speed of service response

98.44% Speed of deliveries

91.67% Overall competence and performance of Account Manager

98.43% Would recommend Arena

97.01% Overall Customer Service

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The Arena Group comprises: Arena Group Holdings Limited, a company registered in England and Wales (with registered company number 03735943 and VAT number 734562528) and its subsidiary company: Arena Group Limited a company registered in England and Wales (with registered company number 02168309 and VAT number 458238033). The Registered office of all Arena Group companies is Armitage House, Thorpe Lower Lane, Robin Hood, Wakefield, WF3 3BQ. Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.