Our Service Statistics
90% of our clients score us at least 4 out of 5 for service and 97% would recommend Arena*. We are dedicated to providing an outstanding level of service.
Service stats for January - March 2012
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Average Response Time | 4hrs 06min |
| First Time Fix | 95.87% | |
| Uptime | 98.93% | |
| Uptime denotes the availability of all Arena print and copy devices during normal working hours (Monday-Friday, 9am-5pm). | ||
Our Commitment to Training
In 2011 Arena's service team undertook 194 days of training. Our technicians commit to this high level of training to sustain their awareness and understanding of the devices they maintain.
First Time Fix Champions
We maintain a stock of spare parts and consumables worth around £1m in our distribution centre and service team vehicles.
This allows our engineers to carry substantial parts and consumables with them, enabling quick fixes and minimising machine down time. It also reduces our need to order parts from manufacturers or return to fix devices, which can take time.
*Feedback from a random sample of recent surveys completed by our Customer Relationship Managers who continually visit our clients to ensure that their needs are met.
Electronic Document Management
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Consultancy
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