Training

People matter a great deal to Arena. That includes our customers and the people that work here. It is to the benefit of both that Arena continues to invest in training which allows employees to develop the skills required in order to provide world class service.

Our training

Our pivotal aim is to recruit, train and retain high quality employees in order to provide the best service to our customers. Last year our engineers received 380 classroom based training days, while this year our entire extended management team are in the process of training at Bradford University school of management.

We are able to carry out training like this because we recruit more staff than would normally be required. This enables us to take staff out of their roles, to undergo training, without compromising the level of service available to our customers at all time.

Engineers academy

Just one of the things that separates us from the competition is our academy style apprenticeship scheme, run from our training and logistics centre. This allows us to develop outstanding engineers for the future.

Many of our current field engineers are graduates from the scheme. This ensures our engineers have the required technical knowledge, but also the customer centric values of Arena, focused towards providing world class service.

The benefit to our customers

The level of training employees at all levels of our business receive ensures they have the skills required to fulfil their roles to a high standard. This, coupled with general way in which staff are treated at Arena, has led to us receiving a number of awards as an employer.

The benefit to our customers is that they experience service from staff that are highly trained and also highly motivated, a combination that we believe produces world class service.