Arena wins Excellence in Customer Service Award

The Wakefield based company, who specialise in print and copy devices, electronic document management and IT, won the AXA/PPP -sponsored award because of their strong vision and strategy, with innovative use of measurement which has had obvious positive results.

Victoria Georgalakis, Customer Service Director, AXA/PPP said;

“Many of today’s most profitable businesses attribute their success to their high levels of customer service. Customer service has the power to make or break a brand overnight. Arena Group has shown how exemplary customer service has paid off. They deserve to be recognised for this significant achievement.”

Arena Group will now go through to national judging and the chance to win the top prize of £50,000, courtesy of AXA/PPP. The National Winners of Chamber Awards 2008 will be announced at a Gala Dinner at the Natural History Museum in London on the 27th November 2008.

Gary Lumby, President of Leeds Chamber of Commerce said:

“No business should underestimate the importance of excellence in customer service. Businesses in the region face more competition than ever before from local, national and increasingly international businesses. It is often the quality of a business’ customer service that sets it apart. Arena shows us all how to excel in this critical practice.”

Martin Wright, General Manager of Arena’s IT division, said:

“This award is testament to the hard work of all our staff. It is their dedication to satisfying the needs of our customers that has allowed us to reach this level and in doing so achieve something which we can all be immensely proud of.”